30-Day Money-Back Guarantee
We're confident you'll love AURA. If you're not completely satisfied, return your unused product within 30 days of delivery for a full refund.
How to Return
- Contact our support team at support@drinkaura.com
- Provide your order number and reason for return
- We'll send you a prepaid return label
- Ship the product back to us
- Refund will be processed within 5-7 business days
Return Requirements
- • Product must be in original packaging
- • Returns must be initiated within 30 days of delivery
- • Opened products are accepted if at least 50% remains
- • Return shipping is free for domestic orders
Refund Process
Once we receive your return, we'll inspect the product and process your refund within 5-7 business days. The refund will be issued to your original payment method.
Exchanges
If you'd like to exchange your product for a different flavor or size, please contact our support team and we'll arrange an exchange for you.